Contractor Rating Table
Picking the best contractor is not always easy. To help you rate the best contractor for you (as opposed to the cheapest, which is not usually the best - especially if you are accountable - see the Low Bid).
Print a copy of this each contractor and rate each contractor , totalling
up the points you award for quality and price - the highest points will clearly
show (to you and your associates) who is the best contractor for you or your
company.
Is low price really more important to you than quality ? -
Remember you are not likely to get high quality without this being reflected in
the costs. Usually a 60/40 rating is used - 60% for price and 40% for
quality. You can adjust the rating according to what is important to
you. The following table rates Price at 60% and rates the quality of organisation and
resources at 40%.
Scoring Criterior
0=completely fails to meet the required standards
1=significantly fails to meet the required standard
2=fails to achieve satisfactory standard in most respects but meets it in some
3=meets quality requirements in most aspects
4=meets the required standard in full or exceeds it
1/ QUALITY CHECKLIST (40%)
Using the above Scoring Criterior Rate each contractor against the 10 quality elements are set out below, each element is worth 0 points, up to 4 Points, depending on your assessment!
|
QUALITY ASPECTS USE ONE QUALITY TABLE FOR EACH CONTRACTOR (MODIFY IF REQUIRED TO ITEMS IMPORTANT TO YOUR ORGANISATION). |
Points you award (max 4 for each) |
| Organisation Name of Company / Firm _____________________ |
|
| Track record, reputation, number of years in operation, trade membership, proven service reliabilty | |
| Customer Support, quality systems & Method Statements | |
| Quality of Management Team - monitoring service delivery / client support/Advice/survey's/prompt response | |
| Resources | |
| No. of experienced staff, covering staff absence | |
| Comprehensive Health & Safety policy & Risk Assessments | |
| Staff training, qualifications and certification | |
| Reliable / extensive machinery resources & vehicles | |
| Tender Quality | |
| Detailed programme of works with costs | |
| Recommendations / provisional / contingency items shown | |
| Aspects you think are important... | |
| Maximum Total points available = 40 | |
|
Total Quality Points Awarded |
2/ COMPETITIVE PRICE (60%) (calculator may be useful but it is quite simple)
Give the contractor with the lowest price the maximum of 60 points. Lowest Tender Price divided by another tender price X 60 (max.) points will give the Price rating
| PRICE COMPARISON TABLE | List the Lowest bid from A: all down this column | Insert all contractors bid prices | Lowest A: £ divide by contractor bid x 60 | Points Awarded |
| Insert Contractor with lowest bid price £ : Contractor A: | A:£ | £ |
60(max) |
60 points |
| List your other bidding contractors: | ||||
| Contractor B: | A:£ | £ | ||
| Contractor C: | A:£ | £ | ||
| Contractor D: | A:£ | £ | ||
| Contractor E: | A:£ | £ | ||
|
The Lowest^ bid from A (to compare) |
Finally add the Quality Total & the Pricing Element together to give your Score Ranking. The Highest Scoring Tenderer should be the best or optimum choice!
| Bid Ranking | Total Points for Quality | Total Points for Price | Total Points Awarded |
Best Contractor Ranking Order (Highest points=1st) |
| Contractor A | ||||
| Contractor B | ||||
| Contractor C | ||||
| Contractor D | ||||
| Contractor E |
| SUCCESSFUL CONTRACTOR (1ST) |
Additional tables are available free from www.country-landscapes.com
Country Landscapes Ltd - We have completed the following Quality Checklist downloaded from www.country-landscapes.com to help you compaare our services.
Scoring Criterior
0=completely fails to meet the required standards
1=significantly fails to meet the required standard
2=fails to achieve satisfactory standard in most respects but meets it in some
3=meets quality requirements in most aspects
4=meets the required standard in full or exceeds it
1/ QUALITY CHECKLIST (40%)
Using the above Scoring Criterior Rate each contractor against the 10 quality elements are set out below, each element is worth 0 points, up to 4 Points, depending on your assessment!
|
QUALITY ASPECTS USE ONE QUALITY TABLE FOR EACH CONTRACTOR (MODIFY IF REQUIRED TO ITEMS IMPORTANT TO YOUR ORGANISATION). |
Points you award (max 4 for each) |
| Organisation & Name of
Company / Firm : Country Landscapes Ltd. We have self assessed our score based on local industry comparisons, please adjust our score according to the overall calibre of the bidding contractors. If you require any additional supporting information to justify the scoring please contact us on 01204 40 22 22
|
|
| Track record, reputation,
number of years in operation, trade membership, proven service reliability Around 200 Clients. Est. 1991, reputation for professional service and quality - by investing in qualified staff, trade affiliation - Membership of Inst. of Leisure & Amenity Management and Licentiateship Membership of City & Guilds Institute. Excellent track record in reliability for over a decade |
4 points |
| Customer Support, quality
systems & Method Statements The Country Landscapes office is fully set up for customer support, whether you prefer phone, fax or email or visit our 24/7 customer service web site, our staff are happy to help. Systems include ProAsset Manager - client and site maintenance database, to ensure that comprehensive work schedules are produced for our staff to assure reliability and efficiency. Operational method statements of how we strive to meet client expectations, investment in the service and how we operate are available at www.country-landscapes.com and summarised in our annual newsletters (also available online). |
4 points |
| Quality of Management
Team - monitoring service delivery / client support/Advice/survey's/prompt
response We have an excellent track record of returning calls and responding to requests. Customer satisfaction appears high as indicated by client satisfaction surveys and low customer turnover - many clients have been with us for over a decade, and most which have left, often return after being let down. We undertake regular monitoring, including lawn quality surveys. Consultancy and qualified advice is available as part of the service (to degree level). We support to assist clients to achieve the standards they require, including written quotations and recommendations, invoices, standing orders / online payments, credit card facilities, provide service request/fax/post back forms; and try to keep clients informed about service issues via our newsletters and leaflets. |
4 points |
| Resources | |
| No. of experienced staff, covering staff absence.
1x Director - Lee Thorne LCGI, ILAM. MCP. 1x Operations Supervisor - Anita Martin, 1x Foreman - Craig Goldsworthy, 3 X Seasonal staff. As we work as a team, as opposed to a 1 or 2 man operation we have been able to provide a consistently high level of staffing for many years |
4 points |
| Comprehensive Health & Safety policy & Risk Assessments As we work on sites which are open to the public, our employers are reassured by the fact we have extensive Health and Safety Policy and Working Practices on Health and Safety to help ensure the safety of staff, employers and the public. Risk Assessments are required by law. It is unwise to engage contractors who are unable to provide these upon request. Copy of public and employers liability insurance available upon request. |
4 points |
| Staff training, qualifications and certification We are committed to training our staff, as we have found our clients support this aspect as it reflects in the quality of work undertaken. Please request a copy of our qualifications - from NVQ, to Royal Horticultural Society (RHS), Cert. Membership of Inst. of Leisure & Amenity Management and Licentiateship Membership of City & Guilds Institute - LCGI AWARD. |
4 points |
| Reliable / extensive machinery resources & vehicles We invest several thousand pounds annually in new machinery to ensure reliability and the best quality cut available - to give reasonable results even in the poor weather conditions which we have to endure. Our clients only see a small aspect of our machinery, however frequently we use our backup machinery to ensure service continuity when even new machines break. As well as grass strimmers and mowers we have specialist machinery - scarifiers (for moss removal), hedge trimmers, chainsaws, greens machines, jetters, so we can provide an all round maintenance service. Our extensive inventory is available for inspection to enable you to compare our resources at any time. |
4 points |
| Tender Quality | |
| Detailed programme of works with costs We achieve considerably better results when we work in partnership with our clients, to achieve the standards required at a reasonable cost. We have two pricing methods that both give excellent value for money in a partnership environment, plus a third were the other two are inappropriate. 1/ Quotation - Price per visit - Please find copy of ProAsset Work Programme with costs. We have provided a set price per occasion. 2/ Quotation price per hour - We provide a day or hourly rate for the benefit of our clients who require ad-hoc work undertaking. You are able to compare day rates quoted within the industry. This works well with provided your contractor is trained, qualified and professional and saves the client money as the client only pays for the time it takes to do the work. As we are professional we generally achieve the estimate or budget given, and our clients find this makes sense as they only pay for the time involved in their job and can specify a budget that we have to work to. 3/ Quotation - this is ideal for large occasional jobs. For small frequent jobs it can be time consuming for both client and contractors as everything has to be itemised and priced up. Often it is cheaper and quicker to work on a day rate basis if a long term partnership or working together relationship. We are happy to give quotations if you prefer however lowest quotation approaches, whilst meeting short term goals, are not considered to be in the best interest of long term quality service provision. |
4 points |
| Recommendations / provisional / contingency items shown Contingency items depend on the standards you require, and we are happy to provide a long term improvement plan or programme for ypur site. As thss has not been requested we have set out rates for that purpose. We like standards to improve and frequent provide recommendations. Our quotation and invoice forms included a recommendation section for this purpose. We also undertaken lawn surveys as necessary. Our staff have fully experienced and are qualified in greenkeeping. Extensive works such as annual scarification and moss treatsments all improve the quality of our lawns, and where Clients are prepared to invest in these aspects, the improved swards and the quality of the grounds speak for themselves. |
4 points |
| Aspects you think are
important... Our Clients know the work done onsite is only one aspect of the service they pay for. Behind the scenes, training is ongoing, machinery regularly serviced, new investments are being made, operations reviewed and improved to help ensure efficiency and effectiveness. Our Clients know they have accessed a comprehensive organisation which not only ensures their grass is cut in all weather, but also provides the support, experience and understanding of the management issues associated with running contracts up to the value of over £1m p.a dependability, and qualified grounds management advice (ILAM LCGI) which can be relied upon achieve the standards required for the future. We are a local, long established company with a proven level of service that strives to work to your specification and exceed your expectations. |
4 points |
| Maximum Total points available = 40 | |
|
Total Quality Points Awarded |
40 points |
We have completed the above Quality Checklist downloaded from www.country-landscapes.com to help you in making comparisions.